Use of Artificial Intelligence (AI)

We use Artificial Intelligence (AI) tools across our business to enhance service quality and improve operational efficiency. This includes the use of AI-powered systems to transcribe and record client meetings. These tools assist us in maintaining accurate records of our communications, ensuring advice is appropriately documented, and supporting compliance with regulatory requirements.

All AI systems used are subject to rigorous data security and confidentiality standards. Transcriptions and recordings may be reviewed by human staff and are stored securely, only accessible by authorised personnel. You have the right to request access to these records and to object to the processing if you believe it adversely affects your rights or freedoms.